Shipping & Returns FAQ

Below are the most frequently asked questions we receive about ordering, shipping, payments, returns, refunds and exchanges. Can’t find the answer to your question here?  E-mail hello@thetrek.co .

Payment and Shipping

What payment methods do you accept?

We accept payment by PayPal or credit card (via Stripe).

Where do you ship?

The Trek ships to addresses within the U.S., including Alaska and Hawaii. The Trek does ship some products internationally. To see if your country is on the list, simply add the desired items to your cart and proceed to the address input form during the checkout process. 

We ship to APO and FPO addresses. Since we use the United States Postal Service, customers shipping to APO or FPO addresses should put the United States as their country.

What is your turnaround time?

All hats, BUFFs, books, and stickers are shipped within 3 business days (Monday – Friday) of receipt of your order. Shirts, hoodies, leggings and shorts typically ship within 7-10 business days. These shipping times are estimates, not guarantees.

How are items shipped?

We currently use USPS First Class mail (2-5 business days).

Can I track my order?

Yes you can. Reach out to hello@thetrek.co to get your tracking #.

Returns, Refunds Changes and Exchanges

Only items purchased directly from TheTrek.co may be returned, refunded or exchanged. 

How do I return an item?

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase. The customer pays for return shipping.

1. Mail your unwashed/unused item to:

The Trek 1300 Jackson St., Suite 100 Golden, CO 80401

2. Include a note (or, ideally, write on the packing slip and include that) with the following information:

  • The order number, or the name and email address of the purchaser.
  • Please list the item(s) you are returning, and write “return for refund.”

3. Your payment will be refunded to your credit card once your returned item has been received.

Please Note:

  • All sales on face masks are final, returns will not be accepted. 
  • Customer pays return shipping.
  • We do not charge a restocking fee.
  • Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
  • We do not refund the original shipping and handling that you paid on the order.

If you have any questions about the return process, email us at hello@thetrek.co.

How do I exchange an item?

Note on Refunds for Fundraiser Purchases:

Any purchases made between October 1st and October 3rd, 2024, are not eligible for a refund, as 100% of the proceeds from these purchases will be donated to the North Carolina Relief Fund, Virginia Emergency Relief Fund, and East Tennessee Action Fund. We appreciate your understanding and support in helping those affected by Hurricane Helene. We are happy to offer exchanges during this time, however.

Unworn / unwashed items may be exchanged for another item using the following instructions. Send your items to us at:

The Trek 1300 Jackson St., Suite 100 Golden, CO 80401

Include a note (or, ideally, write on the packing slip and include that) with the following information:

  1. The order number, the name or email address of the purchaser.
  2. What shirts & sizes (don’t forget to say whether you want men’s or women’s sizes, if applicable- certain designs may only offer men’s sizes) you want in exchange.
  3. Include the address you would like your new shirts shipped to.
  4. Lastly, if the shirt was a gift, and you do not want the original purchaser notified of the exchange, write “no email” on the packing slip and we will make sure they do not get any email notifications concerning the exchange.

Please note:

  • The customer pays for return shipping. The Trek pays for shipping when your new items are sent out.

If you have any questions about the exchange process, email us at hello@thetrek.co.

I was sent the wrong shirt/I was sent a defective shirt.

If you received the wrong shirt or the shirt we sent you is defective, please contact us at hello@thetrek.co with your order number and specifics on what we messed up, and we will take care of it. This is done at no cost to you since since we beefed! In most instances, we will send you a replacement shirt, and pay for you to send the defective / incorrect shirt back to us.

How can I make a change to my order?

If you made a mistake on your order or would just like to change something, please email us at hello@thetrek.co and let us know. If your order has not been shipped out yet, we should be able to make the change for you. Please include the order number (if you have it), the name the order was placed under, the email address used for the order, and what you would like changed.

Other Frequently Asked Questions

Why didn’t I receive a confirmation email?

Some email providers mark our confirmation emails as spam or block them completely. You can check your spam folder to see if the email arrived there. If you are not able to find it there, email us at hello@thetrek.co and we can confirm that the order was placed.

Do your products ever go on backorder?

We keep all our products in stock. If a particular size or color is not in stock our website will not allow you to place an order for it. If you are looking for a size that is currently out of stock, please e-mail hello@thetrek.co and we will send you an estimate of how long it will be until we have that item in stock again.

Do you sell shirts wholesale?

Yup! Retailers interested in wholesale information should reach out to hello@thetrek.co.