Refund policy

Returns, Refunds Changes and Exchanges

Only items purchased directly from TheTrek.co may be returned, refunded or exchanged. 

How do I return an item?

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase. The customer pays for return shipping.

1. Mail your unwashed/unused item to:

The Trek 1300 Jackson St., Suite 100 Golden, CO 80401

2. Include a note (or, ideally, write on the packing slip and include that) with the following information:

• The order number, or the name and email address of the purchaser.
• Please list the item(s) you are returning, and write “return for refund.”

3. Your payment will be refunded to your credit card once your returned item has been received.

Please Note:

• All sales on face masks are final, returns will not be accepted. 
• Customer pays return shipping.
• We do not charge a restocking fee.
• Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
• We do not refund the original shipping and handling that you paid on the order.